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Posted: Thursday, May 11, 2017 8:48 PM

Job Description:/h3:
Primary Qualifications / Experience ::: Position requires in depth Mechanical and Controls hands:on in the field experience, specific to the Machine Tool/Automation Business. The
Mechanical/Controls Field Service Engineer position requires high analytical debug skills to resolve both Mechanical and Controls related issues.
Previous experience as a Fabrication
Toolmaker/Machinist, Assembly Machine Builder, plus capable of basic in field wiring, plumbing and the ability to navigate through HMI / Panel View Screens to alter programs.

Residency : Rochester, NY ::: Respond to Calvary Customer requests for Service and/or Warranty at Customer sites immediately and always with a sense of urgency to meet their needs. Mechanical / Controls Field Service Engineer is required to produce/generate paid service sales to self support plus enhance the sales revenue of the overall Calvary Service department. Service department business plan will identify the amount of sales revenue required.

Responsible for gathering information/data regarding concerns or problem issues, communicate back to Calvary Service Manager, and then resolving the problem on own skills/experience, or by using the necessary
guidance/assistance of Calvary personnel. Position is also responsible for providing written documentation via e:mails, service reports regarding events. Promote Calvary Automation overall capabilities. Keep Calvary name in front of our Customers. Responsible for responding to Calvary Automation Customers needs at various sites globally. Requests for travel may include US or International sites 20 : 40 weeks per year.
Paid Service : Provide support to our Customers related to both Mechanical and Controls issues. Provide simple mechanical design drawings/sketches for fabrication and/or re:write programs changes per specific customer requests such as programs which may require adding or subtracting part models to a machine, changes to HMI screens, sequence changes, etc ......
Warranty : Quick Response to Emergency Customer Warranty related issues: Debug, Analyze, Identify, Resolve. Action towards all warranty related issues need to have prior approval from the Calvary PM and/or Service Manager
On Customer Site Support/Assistance : Support requested through Calvary home base in New York such as our PM or Engineer. Gather info and/or assist with evaluate/diagnose, by phone or e:mail to Calvary staff. This is often a non billable general Customer support need that may fall somewhere between warranty and required for maintaining good Customer relationship.
Sales Calls/Visits : Cultivate existing Customer relationships with regular visits. Initiate new Customer relationships by investigating new potential customers and visits. Promote Calvary Automation overall capabilities. Keep Calvary name in front of our Customers
Quotes : Provide paid service related quotes for program upgrades/changes to our customers in a professional format : using Calvary existing quote numbering system
Installations / Production Start:up Support : Assist Calvary Engineers with Install, train, and startup machines at customers site.
:Debug, Assembly, Analyze, Identify, Resolve and track machine problems. High Level Fabrication machining background
:Develop good customer relationships. Portray and maintain an upstanding representation of Calvary with each customer and supplier. Exhibit excellent customer communication skills. Act with professionalism, courtesy, sense of urgency.
:Evaluate and help diagnose, by phone or e:mail to Calvary staff, machine problems that you cannot resolve on your own.
:Maintain customer satisfaction. Be responsive to the customers needs, especially when addressing critical production or machine uptime. Always report arrival and departure times to customer in charge.
:Capable of providing paid service related quotes for program upgrades/changes to our customers in


• Location: Rochester, webster

• Post ID: 25197423 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017