Posted: Tuesday, October 3, 2017 7:51 PM
Job DescriptionPella Windows and Doors Installed Sales RepresentativeSince 1925, Pella Windows and Doors has continued to remained faithful to their principles oftraditional American values, integrity and the desire to enrich the homes and lives of others. Inaddition to providing consumers with the highest quality product available in the industry, Pellacontinues to grow and employ thousands of families across the country. Here at Pella, we arededicated to continuous improvement of product, service, and processes. Working for Pella Windowsand Doors is more than a job, it is an opportunity to build a lifelong career with a company thatrecognizes hard work and dedication to Pella Windows and Doors values.JOB SUMMARYThe Installed Sales Representative is responsible for presenting Pella Window and Door replacementsolutions to homeowners. A successful Installed Sales Representative will achieve individualsales goals through assertively presenting a compelling case for customers to choose Pella. Readcustomer wants and needs and translate our product offerings to match. Strive for a one-call close.Plan for and deliver effective follow up on the rest. Proactively seek out new referrals throughcustomer relationship networking. Continually strive for a 100% Very Satisfied customerexperience every time.The Installed Sales Representatives (SC) primary duty is closing sales through consistent andeffective delivery of our proven selling model. The SC is required to: Be available for customer appointments during evenings and Saturday mornings, in addition toweekday hours. Adopt and deliver a structured sales presentation. Prepare and present a price quote before leaving every appointment. Follow up and respond to all customer questions within 24 hours.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Achieving individual sales and customer satisfaction goals and objectives Effectively presenting Pella solutions to customers. Striving to close the sale during all customer interactions. Responding to customer concerns and engaging sales support resources to achieve first-timeresolution on all customer problems/issues. Maintaining exceptional level of expertise of products/services relating to Pellas customers. Ensuring quotes and orders are accurate following company sales process. Strong customer database systems tools capabilities leveraged to manage all customerinteractions and proactively communicate to customers.Other responsibilities include but are not limited to: Actively represent Pella at company sponsored events, invitations to discuss and/or presentPella products, and/or builder home shows. Thanking clients and encouraging lead and referral generation. Working variable, non-traditional hours making themselves available for customers duringevenings and weekends.REPORTING RELATIONSHIPSThis position reports to: Installed Sales Manager This position manages: N/AREQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES Able to quickly earn trust and credibility with customers Provides superb customer service and generates referrals from one customer to others Skilled at relating to a variety of customers - balances poise and integrity with a servicementality Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Energized by meeting and engaging new people, skilled networker Demonstrates confidence balanced with humility Tenacious, able to persevere through sales challenges and setbacks Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willingto be available Excellent influencer- can sell something new, shift paradigms, conveys the value proposition Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Works well without close supervision but always keeps their manager informed. Focuses on details and follow through Proficiency with Microsoft Office and smart devices, and ability to learn internal softwareprograms and applicationsMINIMUM EDUCATION/EXPERIENCEIndividual should have: Bachelors degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of educationand experience.Individuals motor vehicle record must also comply with company requirements. Must have theability to manage multiple-tasks in an environment of constant interruptions and be able toprioritize responsibilities.PREFERRED EDUCATION/EXPERIENCE Bachelors degree (BA) in related field 7+ years sales experienceLANGUAGE AND COMMUNICATION SKILLS Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, andthe general public.TRAVEL REQUIREMENTSA majority of the travel will be local with regular visits to showrooms, job sites and customerlocations with some exceptions. These exceptions include, but are not limited to, trainings inother branches and training with Pella Corporation. Individual must have a company-compliantdriving record and valid drivers license to perform the necessary travel for the position.ADDITIONAL INFORMATION This is a full time position that will require overtime during peak seasons. Occasional night and or weekend work is required. Individuals motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptionsand be able to prioritize responsibilities. While performing the duties of this job, the employee is regularly required to drive anautomobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; andtalk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, orcrawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/ormove up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper liftingtechniques. Specific vision abilities required by this job include close vision, distance vision,color vision, and ability to adjust focus. The noise level in the work environment varies betweenlow to moderate in administrative offices and to moderate on constructions sites.EEO/DIVERSITY STATEMENTFenster Enterprises, Inc. does not discriminate on the basis of race, color, nationalorigin, ancestry, sex, gender, gender identity or expression, sexual orientation, disability,religion, age, or veteran status in its employment programs or activities.
• Location: Rochester
• Post ID: 31779232 rochester