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Posted: Thursday, February 1, 2018 7:39 PM

Full Time 40 hours Grade 053 Program Administrators
**Position Summary:**
Operations Excellence is one of the foundational elements required to deliver on the UR Medicine s strategy of Medicine of the Highest Order. The Business Improvement Coach will work with the Operations Excellence team and other departmental members to identify and move initiatives toward their ultimate target condition. The Business Improvement Coach will interface with all types of staff in all types of areas both clinical and non-clinical.
**Key Responsibilities:**
This role operates under the general direction of the Sr. Director, Operations Excellence with latitude of independent judgment and action.
*Technical Coaching*
Assigned to a high-impact value stream
* Accountable for developing lean skills within assigned value stream.
* Facilitate the identification and prioritization of initiatives in the value stream.
* Leads the implementation of initiatives through to full realization of benefits.
* The Business Improvement Coach is a lean practitioner able to provide expert coaching for lean practitioners on the implementation of Lean principles, tools and techniques.
* Facilitate Targeted Improvement Efforts (TIEs) from defining the problem, data gathering, and through successful implementation of countermeasures.
* Lead through influence as the Business Improvement Coach does not have direct authority over project teams or staff.
Responsible for ad hoc coaching as needed or assigned
* Subject matter expert available to all lean practitioners to answer questions, act as sounding board, issue resolution, etc.
* Assist lean practitioners in developing appropriate measures and metrics for capturing lean benefits on all lean activities.
* Coach individuals working towards their completion of lean certification.
* Provide necessary support, using lean methodology and implementation of lean thinking, to drive Ever Better Everyday initiatives across the organization.
*Training and Education*
Through coaching work, the Business Improvement Coach will identify opportunities to meet the training needs and requirements to achieve successful improvements.
Deliver training as required to include certification class training, ad hoc requests, and orientation.
Assist in the identification of Lean training priorities.
Help author courseware.
*General Analytics*
In conjunction with the Operations Excellence team, the Business Improvement Coach will work to produce reports that offer insight to the performance improvement initiatives assigned. This includes the production of graphical presentations to assist the sharing of information regarding improvement projects performance. The Business Improvement Coach is also responsible for analyzing data to determine implications and ensure project alignment with goals.
Help identify success metrics and help determine if goals are achieved through regular monitoring of progress across assigned projects.
* Ability to quantify anticipated benefits and then actual benefits of improvement projects.
* Teaching teams to work independently in this respect.
Bachelor s degree and 2-3 years experience in education, training or orientation and related consulting experience, or an equivalent combination of education and experience. ; Master s preferred.
Well-developed project management skills including expertise in change management and use of tools for evaluating existing work processes and recommending improvements in workflow.
Trained Lean Practitioner, certified black belt in six sigma process preferred but not required.
Ability to view big picture and engage stakeholders from all areas of the organization in designing new systems for collaborative care and operational improvement.
Sophisticated analytic ability; able to determine best sources and metrics for ongoing measurement for key activities of the organization.
Professional and effective presentation, written and oral communication skills.
Self-motivated and directed, with keen attention to detail.
Strong interpersonal skills with a natural ability to influence and direct and coach diverse groups, very comfortable presenting.
Supervisory experience.
Exemplary organization skills, adept at keeping multiple projects on-task and moving forward.
Ability to sense when inactivity on a project is indicative of stagnation versus an acceptable pace.
Perseverance, strong drive to do what is needed to see projects to completion; able to motivate, maintain self-enthusiasm and also among team.
Forward and future orientated.
Delivers high-quality and on-time work every time with little input from leadership.
*EOE Minorities/Females/Protected Veterans/Disabled*
*Job Title:* Business Improvement Coach
*Location:* Strong Memorial Hospital
*Job ID:* 205082
*Regular/Temporary:* Regular
*Full/Part Time:* Full-Time
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