Posted: Tuesday, September 5, 2017 10:00 PM
Gorbel is currently looking for a Technical Customer Service Representative to join our dynamic Customer Service Team! Why work at Gorbel? Because we are not your average company. We have been in the Top 100 fastest growing private businesses in Rochester sixteen times, and we anticipate continued rapid growth over the next five years. We attribute this growth to our success at creating extraordinary customer experiences, and to our commitment to fostering a company culture of high performance,creativity and innovation, strong values, camaraderie, and fun. At Gorbel, we believe that great people have the ability to contribute beyond the traditional boundaries of their functions. Visit www.gorbel.com to learn more about our values/culture, teamwork and growth! General Responsibilities: Provide technical sales support to Dealers and End-users of Gorbel products. Provide personalized service (telephone and/or written) that meet or exceed customer's time and quality expectations. The ideal candidate will use good questioning techniques, active listening skills and a consistent approach to providing Extraordinary Customer Service. The conceptual abilities of the ideal candidate will allow them to understand unique application needs of customers and translate them creatively into cost effective solutions. Multi-tasking and projection of a calm professional demeanor are essential for success. Essential Job Duties: Working within a team structure the successful Technical CSR will: Communicate both external and internal customer requirements. Establish and maintain a professional relationship with all customers. Communicate customer needs and desires effectively throughout the organization and collaborate to resolve issues. Provide written quotes and/or process orders for all Gorbel product lines. Escalate all newly discovered solution data and knowledge to the knowledge repository editors. Work well under pressure using excellent time management techniques. Participate and collaborate in team settings and cross-functional teams to improve products and/or service to all our customers. Possess good presentation skills allowing them to provide training to reps, dealers and internal customers. Work within existing process guidelines; develop new processes as needed to provide a consistent and seamless interaction with our customer base. Be willing and able to travel on a limited basis. Familiarity with blueprint reading and interpretation as well as interpreting end-user bid specifications. Skills Required: Three to five years customer service or technical sales background. Strong mechanical aptitude and a basic understanding of electrical components. Fluency with MS Office Suite products. Strong attention to detail. Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement. Problem solving, negotiating, time management and conflict resolution skills. Beneficial Experience: Industrial or material handling background. Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings. Associates Degree in a technical discipline or equivalent technical education. Work Environment: ADA Physical/Mental/Workplace Requirements Occasional lifting up to 25 lbs. Sitting, working at desk/personal computer for extended periods of time. Primary work environment is professional corporate office. Gorbel(R) is an equal opportunity employer.
• Location: Rochester, Victor
• Post ID: 30868712 rochester