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Professional Services Consultant (Ded)Apply now
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Date:Feb 8, 2018
Location:Rochester, NY, US, 12084
Company:Houghton Mifflin Harcourt
Job Requisition ID: 7461
The objective of the Education Consultant is to provide premier customer planning, service, in-person support and coaching to teachers and administrators using HMH programs to maintain the customer base and grow existing sales of technology products and related services. As well as providing product training and professional development, the Education Consultant will drive pro-active customer support approaches to ensure fidelity, success and to gather and report results. The Education Consultant will be a part of the regional service team and report to their aligned Manager, Director and Vice-President, Professional Services
Professional Learning
Ensure deep product knowledge
Provide best practice quality implementation professional learning for HMH technology programs for teachers, coaches and leaders
Present or support implementation/classroom/instructional activities at regional and national events
Consult with leadership and teachers about their professional learning needs to position HMH services
Provide professional learning reports following each session
Track service delivery and calendar
Provide in-classroom coaching to teachers using HMH programs to ensure fidelity, support instruction, differentiation, and strengthen results.
Share best instructional practices for HMH programs.
Model regular use of assessment and report data to individualize and differentiate instruction
Make recommendations for further product or service needs based on coaching visits.
Complete coaching plans with teachers each visit.
Provide coaching reports following each coaching visit.
Track service delivery and calendar.
Implementation, Logistics & Planning
Partner with the sales team to develop, manage and document implementation plans, processes and meetings for all accounts to ensure results.
Position the implementation message, processes and offerings including technology recommendations and needs as part of sales process.
Use implementation tools and implementation meetings to monitor plans.
Monitor implementation and all service delivery using Sales Force
Liaise with national technical services staff regarding technical planning, technical audits, installation and service requests and open cases.
Facilitate ongoing dialogue and review of customer satisfaction through proactive customer contact and discussion
Reporting, Data Collection & Analysis
In collaboration with the aligned manager and director, facilitate appropriate data collection to expand sales in key accounts and provide recommendations for improved results.
Ensure that accounts are administering and tracking assessment data according to the implementation plan.
Document instructional issues, questions and concerns specific to the implementation planning, instructional needs, and student population.
Liaise with research and evaluation regarding research sites and strategic marketing sites
Revenue Generation
Collaborate with the sales team to increase sales of services, ongoing professional Learning, technical support plans and renewal, and technical services across product lines.
Identify sales opportunities and leads for additional products and services from existing customers.
Use service reporting as an opportunity to sell services.
Ensure product and service upsell strategies are integrated into service delivery.
Track order processing and delivery of paid services.
3-5 years K12 Classroom teaching background (experience with reading and/or reading intervention)
Bachelor s Degree
Experience with adult learners and training delivery
Thorough knowledge of educational pedagogy, especially reading instruction
Understanding of current educational context and market
Excellent training, facilitating and presentation skills
Understanding and experience with issues around adolescent literacy
Basic knowledge of performance data, statistics
Must have acceptable driving record
Physical Requirements:
Might be in a stationary position for a considerable time (sitting and/or standing).
The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
Ability to work in cross functional teams and as well as work independently
Ability to travel up to 80%. Preferably lives in a major city allowing for reasonable travel times via commercial airline
Commitment to further learning and training
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people s lives by fostering passionate, curious learners. As a leading provider of pre-K 12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information,
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.
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Associated topics: direct, elementary school principal, elementary vice principal, high school principal, high school superintendent, middle school principal, officer, principal, school principal, superintendent


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