Posted: Sunday, September 17, 2017 7:45 AM
KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team. Position Title: CUSTOMER SUPPORT Position Summary: Order and track Ethernet Circuits which are complex and require a high degree of accuracy and quality. Create orders using USRP-FR and GIOM and tracked via spreadsheet and SOTS. Meticulously report on orders issued, order tracking and issue trouble tickets and work with IT Teams for resolution. Assigned other customer related assignments as needed. Required Skills/Experience: Do you have Project Management experience processing & partnering with provisioning teams using Interpersonal Effectiveness and Listening skills? Do you have customer service skills expounded with Problem Solving and Decision Making and Conflict Management backing? Do you have Time Management & Effective Management skills? Do you have telecom experience partnering with local exchange carriers and various management levels within internal and external organizations? Do you have a provisioning back ground with end to end account management?
• Location: Rochester
• Post ID: 30631102 rochester