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Posted: Sunday, September 3, 2017 4:46 PM

Kelly Services is seeking candidates for Customer Services/Consumer affairs position for a major manufacturer of medical devices. ?This position is responsible for effective resolution of consumer inquiries and complaints and for the receipt, documentation, and classification and processing of product complaints within regulatory guidelines, for North America.?Location: Rochester, NYHours: 10am-6:30 pmPay Rate?? $12.00Qualifications: Excellent communication skills (verbal, phone and written 1-2 year Call Center Experience or clerical experience in professional setting including high level of proficiency in letter composition Proficient and knowledgeable in Social Media; familiar with mainstream social channels (Facebook, Twitter, Web Chat) High level of proficiency managing multiple systems Strong organizational skills Ability to handle multiple tasks and use good judgment during pressure situations in a fast-paced environment? Demonstrates a high level of aptitude managing multiple computer applications Collaborates effectively in a small team environment and can work independently when needed Acts with urgency to bring resolution to consumer questions/concerns; holds himself/herself accountable for individual performance and overall contribution to the team"? Associate Degree preferred / Required High school Diploma or GED RESPONSIBILITIES: Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently. Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards Demonstrate a high level of entry and accuracy while processing product inquiry or complaint information Enter consumer information and document the nature of the call into the designated complaint management system Classify product complaint according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries. Resolve promotional offer inquiries and complaints by explaining promotional offers, coordinating information with Marketing and maintaining current information. Demonstrate comprehensive knowledge of company products, policies, procedures and regulatory guidelines, appropriate business procedures and customer service skills and sound judgment in making critical decisions; support product introductions, changes and discontinuations Actively troubleshoot for Facebook, Twitter, and other Social sites regarding our products, promotions, and coupons Actively seek information from product managers and third party vendors about our products??Qualified candidates apply on-line?Or send your resume to?Stephanie Shirley? ?? sending your resume follow up with a call to 585-430-9935This is not being recruited out of Kelly Services local branch. Please use above contact information. Why Kelly??At Kelly Services?, we work with the best. Our clients include 95 of the Fortune 100? companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services? As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]


• Location: Rochester

• Post ID: 30794412 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017