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Posted: Sunday, February 4, 2018 5:57 PM

Job Description
Position: Customer Service Representative (Manufacturing Experience Required : Direct Hire
Location: Rochester
Hours: Monday : Friday 8:00am : 5:00pm
Salary: 36,000 : 42,000 based on experience
Travel: Occasional travel to suppliers or customers as needed, mostly regional day trips
Education: High school diploma / GED required; Associates preferred
Experience: 2 years experience in a manufacturing customer service position; experience with Excel and ERP/MRP systems, Vantage ERP preferred, high attention to detail is required

Customer Experience Sales Representative

General Responsibilities:

:Initiate and facilitate customer contact with the purpose of market analysis, quote/order solicitation, design assistance, and customer feedback.
:Maintains and improves relationships with clients by providing support, information, and punctual responses to customer requests regarding orders, shipments, RMAs and invoicing
:Setup RFQs and forward to Estimator: complete and send quotes in a timely fashion.
:Receive and enter incoming orders.
:Coordinate Job Setups with CET Engineer: release and print jobs as required.
:Track jobs in order to provide immediate feedback to customers, and to coordinate best production plan with other CETs.
:Work with other CETs to develop best production plan with Area Functional Managers.
:Assist in Engineering, Shop, and Support functions (i.e. Inspection, Shipping, etc.) as needed to expedite order shipment and gain understanding of manufacturing techniques and flow.
:Close orders and analyze performance: OTD, Profitability, and Quality. Advise on adjustments as necessary.


:2 years experience in a similar customer service / sales role in a manufacturing setting
:Setting up RFQs, assigning RMA numbers, tracking and processing returns
:High School Diploma or GED Equivalency required, associates in related field preferred
:Proficient in the use of MS Outlook, MS Excel. Knowledge of Vantage ERP a plus.

Working Conditions and Physical Demands:

:85 office, 15 shop operations
:Some travel may be required (regional day trips)
:Lifting up to 25lbs, walking, stairs, bending, sitting, standing, typing
:Must be able to verbally communicate and write the English language


• Location: Rochester

• Post ID: 35796222 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018