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Posted: Sunday, February 4, 2018 5:57 PM

Job Description
Position: Customer Service Representative (Manufacturing Experience Required : Direct Hire
Location: Rochester
Hours: Monday : Friday 8:00am : 5:00pm
Salary: 36,000 : 42,000 based on experience
Travel: Occasional travel to suppliers or customers as needed, mostly regional day trips
Education: High school diploma / GED required; Associates preferred
Experience: 2 years experience in a manufacturing customer service position; experience with Excel and ERP/MRP systems, Vantage ERP preferred, high attention to detail is required

Customer Experience Sales Representative

General Responsibilities:

:Initiate and facilitate customer contact with the purpose of market analysis, quote/order solicitation, design assistance, and customer feedback.
:Maintains and improves relationships with clients by providing support, information, and punctual responses to customer requests regarding orders, shipments, RMAs and invoicing
:Setup RFQs and forward to Estimator: complete and send quotes in a timely fashion.
:Receive and enter incoming orders.
:Process
:Coordinate Job Setups with CET Engineer: release and print jobs as required.
:Track jobs in order to provide immediate feedback to customers, and to coordinate best production plan with other CETs.
:Work with other CETs to develop best production plan with Area Functional Managers.
:Assist in Engineering, Shop, and Support functions (i.e. Inspection, Shipping, etc.) as needed to expedite order shipment and gain understanding of manufacturing techniques and flow.
:Close orders and analyze performance: OTD, Profitability, and Quality. Advise on adjustments as necessary.

Requirements:

:2 years experience in a similar customer service / sales role in a manufacturing setting
:Setting up RFQs, assigning RMA numbers, tracking and processing returns
:High School Diploma or GED Equivalency required, associates in related field preferred
:Proficient in the use of MS Outlook, MS Excel. Knowledge of Vantage ERP a plus.

Working Conditions and Physical Demands:

:85 office, 15 shop operations
:Some travel may be required (regional day trips)
:Lifting up to 25lbs, walking, stairs, bending, sitting, standing, typing
:Must be able to verbally communicate and write the English language


Source: https://www.tiptopjob.com/jobs/77960159_job.asp?source=backpage


• Location: Rochester

• Post ID: 35796222 rochester
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