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Posted: Saturday, September 2, 2017 9:26 PM

Company DescriptionDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch Security Systems is a leading supplier of world-class security, communications and fire solutions for virtually any application. Fairport, NY is the headquarters for Bosch Security Systems in the United States. This location operates as the head office for the Americas Regional Sales Organization (RSO) and the Americas National Sales Organization (NSO).Job DescriptionResponsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Interface and provide customer service to our Major Accounts with special requirements; managing special projects, creating reports as required. Promote consistent and excellent customer relations and loyalty. Routinely communicate accurate delivery information, and promptly update customers when changes occur.Respond to customer inquiries in a timely manner through the most appropriate means of communication.Provide pricing, delivery information, order status, and return authorization to customers as specified by department procedures. Perform error free order entry and modification. Follow up on orders as needed.Act as team player and effectively back up others as needed.Take initiative to find value-added work when call volume is low. Interface with internal departments on all aspects of customer service; serve as Voice of the Customer. Keep departmental files up-to-date per records retention procedures. Complete special projects as assigned by management.QualificationsHigh School Diploma or GED required; Associates Degree in Business or related discipline preferred. 3 - 5 years of experience in a customer service call center environment required. Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP ERP software packages. Minimum typing ability of 55 WPM. Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction. Multiple language capability is desirable.Additional InformationAll your information will be kept confidential according to EEO guidelines. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives * FIR ST Robotics (For Inspiration and Recognition of Science and Technology) * AWIM (A World In Motion)


• Location: Fairport, Rochester

• Post ID: 30762427 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017