Posted: Tuesday, May 9, 2017 2:29 AM
Job Description Job Title: Customer Service Representative Job Status: Temporary to Permanent Schedule: M-F 9am-5:30pm, 11:30am-8pm 1 week per month, Saturday team meeting 1 time per month Location: Fairport, NY ER Select is currently recruiting for Customer Service Representatives to join a manufacturer in Fairport, NY. The Customer Service Advocate is responsible for developing and maintaining excellent customer relationships. This individual will consistently handle various forms of customer contact (fax, e-mail, telephone, online chat etc.) and accurately process customer orders for products and literature. RESPONSIBILITIES: Interface and provide customer service to our Major Accounts with special requirements; managing special projects, creating reports as required. Promote consistent and excellent customer relations and loyalty. Routinely communicate accurate delivery information, and promptly update customers when changes occur. Respond to customer inquiries in a timely manner through the most appropriate means of communication (fax, E-mail, telephone, chat, etc.) Provide pricing, delivery information, order status, and return authorization to customers as specified by department procedures. Perform error free order entry and modification. Follow up on orders as needed. Act as team player and effectively back up others as needed. Take initiative to find value-added work when call volume is low. Interface with internal departments on all aspects of customer service; serve as “Voice of the Customer.” Keep departmental files up-to-date per records retention procedures. Complete special projects as assigned by management. QUALIFICATIONS: Associates Degree in Business required, Bachelor’s Degree preferred 1-2 years’ experience in a customer service role Strong computer skills and a working familiarity with Microsoft Excel, knowledge of SAP ERP software packages a plus Minimum typing ability of 8,000 keystrokes per hour Strong written and verbal communication skills- professional telephone etiquette required Ability to multi-task, and handle stressful situations in an efficient, professional manner Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction Multiple language capability is desirable Company Description ER Select is a human capital solutions firm that helps clients find, retain, develop and transition the people their company needs to succeed. We are constantly in search of qualified job candidates and support them throughout their careers with career advisement services.
• Location: Fairport, Rochester
• Post ID: 25111938 rochester