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Posted: Tuesday, September 5, 2017 9:45 PM

Client Reference Code: 192915Open Interviews will be taking place at the below dates and times:Tuesday September 19th from 11-2Thursday September 21st from 4-7Please bring a copy of your resume and dress to impress!Do you consider yourself a leader in technology?Are you the go-to Technology guru with your friends and family? Do you want to be an expert in the leading edge of technology in the telecommunications field Then Spectrum is the place to be.We welcome and nurture such extraordinary talent by fostering a fully supported, trained and team focused office environment to help you succeed from day one! Discover the most comprehensive training available plus tremendous coaching/mentoring support, incentives and a clear career path for growth all in a culture that values and rewards performance.We have flexible schedules in a fast paced customer setting, all include a weekend shift and evening hours upon hire with early new shift options after training.Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity, an opportunity for shift differential pay, and many more. You ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProfessionally, accurately, and effectively handle in-bound calls from customers requesting;Video troubleshootingSpectrum Equipment diagnosticsSelf Service customer educationPersonal account reviewProfessional appointment coordinationResolve customer questions or concerns in one callEmployee expectations include delivering on monthly performance metrics and performing other duties as may be requested by leadership.PREFERRED QUALIFICATIONSAbility to read, write, speak and understand English6 months-1 years experience in a customer interfacing settingEducation, Certification & LicensesHigh School diploma or equivalentWORKING CONDITIONSOffice EnvironmentEOE Race/Sex/Vet/DisabilitySpectrum is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: is committed to diversity, and values the ways in which we are different.Job Code : TWCCCS190 Rep 1, Customer Care Nonexempt 192915BR


• Location: Rochester

• Post ID: 30869187 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017