Posted: Sunday, September 3, 2017 6:11 AM
Kodak is Hiring! We are looking for Parts Expediter to join our Service team in Rochester, NY. In this Customer Service position, you will Expedite Service Parts for Kodak Business Units. Requires interfacing with internal and external suppliers via telephone, e-mail, and/or faxing to fill critical order requirements from Kodak Field Engineers, Kodak International Sites, or Kodak Customers. The work and activities in this environment are fast-paced; the communications needed in this job require a high degree of composure and patience in certain situations.Kodak offers a unique opportunity to contribute to the revitalization of an iconic global company. We combine the strength of a brand that is recognized and beloved around the world with the excitement and entrepreneurial spirit of a start-up. We are stable, profitable, optimistic about the future and looking for professionals with energy, ideas and ambition to help us take next steps in completing our transformation. We?re building a culture which values creativity in all its forms, having a global perspective, a focus on sustainability, and the kind of trust that enables us to succeed by taking calculated risks. Kodak has a rich heritage of leadership and innovation, but is also, in many ways, still inventing itself. At this stage of our comeback, Kodak is truly a place where you can make a difference.Key Responsibilities:Monitor and react to a work queue that contains critical Service Part orders for Customers on service contract or in critical customer need situationsFind part source/supplier and process orders, arrange shipping if necessary, track shipments, resolve orders to completionCommunicate with source of supply or Kodak customers, or both, as neededFollow up on various inquiries from customers, suppliers, and internal-to-Kodak organizationsMulti-tasking ? multiple situations at a time, finding creative solutions.Required Skills/Critical Competencies:High School diploma or equivalentExperience with Customer Service Operations (min 3 to 5 years)SAP ExperienceCRM (Kodak service system) helpful but can be trainedWord, Excel, Microsoft Outlook/SharepointKeyboarding SkillsFlexible with work hours when business conditions requireStrong verbal and written communication skillsAble to work in a FAST- paced environment, maintain composure under stress, and deal with difficult peopleANY CANDIDATE/APPLICANT REQUIRING SPONSORSHIP NOW OR IN THE FUTURE FOR EMPLOYMENT VISA STATUS WILL NOT BE CONSIDERED FOR THE POSITION.
• Location: Rochester
• Post ID: 30775267 rochester