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Posted: Saturday, February 3, 2018 6:43 AM

Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace. We are seeking self motivated, personable individuals with an aptitude toward training and customer service. We offer a fun work environment, competitive wages and excellent benefits. Our products have continued to set the standard for product development and customer support that the rest of the industry is measured by.
**Job Details:**
**Technology Support**
Receive inbound calls and works with customers to analyze and resolve software operations issues. Assists customers with data issues, report development and use, data entry and other advanced system functions Analyze customer software usage and efficiency and develops opportunities for maximizing the same. Analyze customer network components / architecture and advise customer on methods to maximize system performance. Manages unresolved or open problem tickets to successful completion Researches, documents and communicates customer problems. Uses appropriate information systems to enter status and flags unresolved items for follow-up. Uses WebEx sessions as needed. Works with colleagues to maintain appropriate records and reports.
**Technology Training**
Provides comprehensive training on system operations to managers and other system users. Training and on-site support for meal periods and end of day process including balancing drawers and running of pertinent reports. Provide on-site team leadership during system implementation. Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization. Installs POS hardware and peripherals and ensures appropriate setup of POS hardware Travels, by air or car in accordance with company travel policy, up to 10% of the work year completing POS On-Site implementations (installation, training and go-live support) Perform WebEx training and set-ups as directed or scheduled. Monitors and mentors customer on scheduled go-live day(s).
**Software Quality Assurance**
Test products and processes as needed. Identify and report problems to development team Devises strategies to improve use and functionality of POS product Monitors and supports beta test customers
We are an EOE F/M/D/V.
Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
Why Work for Global Payments? at
+ Corporate citizenship is fundamental to our values
+ Real opportunities to grow professionally
+ Collaborative, friendly work environment
+ Relaxed, casual dress code
+ Competitive benefits


• Location: Rochester

• Post ID: 35705077 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018