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Posted: Sunday, September 3, 2017 12:27 AM

Title: ACC Customer Support - Maintenance SpecialistLocation: ROCHESTER NY 14611Duration: 35 monthsTop five priority skills: 1. Manages incoming calls from Agent and/or customers regarding service-affecting issues. 2. Coordinates technical calls with customers, vendors, and AT&T technicians to identify and resolve problems. 3. Assist Project Managers, local exchange companies (LEC), and/or AT&T technicians to isolate and resolve network or customer equipment problems. 4. Interface with internal departments (Provisioning, Billing, Sales, AT&T work center supervision, etc.). 5. IP experience.Overall Purpose: To facilitate the process in transitioning assets & liabilities of a company to another designated company. Other duties will include setting up Business Direct MIS/PNT/OEW registrations for new users, troubleshoot minor MIS/PNT/OEW Business Direct issues. Setup Bill Manager registrations for new customers as well as troubleshoot any minor issues. Setup STAAS registrations for new customers as well as troubleshoot any minor issues. This person will also act as a liaison and point of contact for Sunlight Communications, which is one of ACC Business's agent partners. There is a two-week training period in which attendance is required. No time off for the first 60 days. Additional responsibilities are required based on the needs of the business or supervisor discretion. Please send your resumes to rkumar @ macrosoftinc . comRavi KrishnanMacrosoft Incrkumar @ macrosoftinc . com - provided by DiceManages incoming calls /or customers regarding service-affecting issues, Coordinates technical calls with customers, vendors, and AT&T technicians, Assist Project Managers, local exchange companies

Source: http://www.juju.com/jad/00000000c0e5yx?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360


• Location: Rochester

• Post ID: 30766622 rochester
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