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Posted: Monday, January 1, 2018 6:39 PM

Summary: The Telecom Analyst reviews, analyzes, evaluates and maintains the telecommunications systems, designs, develops and tests telecommunication system solutions. The Telecom Analyst provides user training on the telecommunications features and functionality. Job Duties: *Participate in telecommunication systems design meetings; works with Telecom Engineering, end users and other internal and external groups to understand telecommunication requirements, and to meet goals and deadlines. *Performs telecommunications research, as needed, including but not limited to: bill analysis, traffic study analysis, feature implementation and interactions, product documentation and white papers. *Lead implementation of assigned telecommunication systems and services, and manage the ongoing maintenance of those systems. *Provide Tier 2 operational support. Manage multiple and/or simultaneous trouble tickets and service issues. *Complete telephony portion of system installations, coordinate equipment and service orders and installation. *Troubleshoot and resolve issues with telecommunication systems. *Perform telecommunication systems moves, adds and changes. *Coordinate with site staff and vendors, including but not limited to coordinating bill payment, telecommunications traffic analysis, troubleshooting and escalations. *Submits voice circuit configuration orders to carrier and coordinates installation of voice circuits with telecommunications vendors. *Maintain ticket queue according to defined service level. *Performs other duties as may be assigned by management. Education & Experience Requirements: *Bachelor's degree from an accredited college or university in Telecommunications or in a related field or equivalent experience. *3 years of related experience. *Must possess familiarity with the following systems: Avaya CS1000, Avaya Callpilot, Avaya Aura Contact Center. Candidate will be required to demonstrate their ability to program on these systems and to discuss these systems technically before being considered for the job. *Possess knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks. *Knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services. *Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills. Must be able to trace cables. *Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.,

Source: http://www.juju.com/jad/00000000ga1vtq?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc02d96ccccc4c3c2d88e438ede98045f000fcf700ee48587d


• Location: Rochester

• Post ID: 34822052 rochester
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