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Posted: Monday, March 13, 2017 5:56 PM

MUST HAVE SQL EXPERIENCE Technology Support Receive inbound calls and works with customers to analyze and resolve software operations issues. Assists customers with data issues, report development and use, data entry and other advanced system functions Analyze customer software usage and efficiency and develops opportunities for maximizing the same. Analyze customer network components / architecture and advise customer on methods to maximize system performance. Manages unresolved or open problem tickets to successful completion Researches, documents and communicates customer problems. Uses appropriate information systems to enter status and flags unresolved items for follow-up. Uses WebEx sessions as needed. Works with colleagues to maintain appropriate records and reports. Technology Training Provides comprehensive training on system operations to managers and other system users. Training and on-site support for meal periods and end of day process including balancing drawers and running of pertinent reports. Provide on-site team leadership during system implementation. Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization. Installs POS hardware and peripherals and ensures appropriate setup of POS hardware Travels, by air or car in accordance with company travel policy, up to 10% of the work year completing POS On-Site implementations (installation, training and go-live support) Perform WebEx training and set-ups as directed or scheduled. Monitors and mentors customer on scheduled go-live day(s). Software Quality Assurance Test products and processes as needed. Identify and report problems to development team Devises strategies to improve use and functionality of POS product Monitors and supports beta test customers Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and a caring attitude. Ability to effectively present information and respond to questions from clients, customers and the general public. Experience as a trainer of software is a plus. Customer support experience in a call center or helpdesk environment is a plus. Possesses the ability to relay technical information to non-technical users. Possesses the ability to quickly learn software applications. Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel) and Microsoft Outlook. Must have working knowledge of Microsoft SQL Server Standard and Express editions. Ability to write SQL scripts a plus. Food service experience is a plus. Strong organizational skills with ability to multi task and prioritize. Associates or Bachelor degree preferred. Air travel is required in accordance with company travel policy. Valid driver's license required with ability to legally rent and drive car's within the continental US in accordance with company travel policy. Applicants must be able to provide proof of employment eligibility if hired


• Location: Rochester

• Post ID: 23990687 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017