Posted: Monday, May 1, 2017 1:40 PM
Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*TASC Design Consultants must have several years of Hotel and Project Management experience and a very strong aptitude for technology and troubleshooting. TASC Design Consultants do not have direct reports but rather focus on Project Life Cycles including project requirements and scoping, lab testing, documentation, piloting and training.*Skills:*Hospitality industry experience requiredProject Management experience preferredStrong knowledge of*Opera Property Management Systems and Products**Advanced understanding with 5 years experience of Opera PMS, OXI, Hotel Stationary and Hotel Reporting*Advanced troubleshooting and escalation skills with new products from developmentHighly organized individual with the ability to multi-task in a fast-paced, deadline-driven environmentAble to clearly communicate with Consulting leadership, Management and Corporate CustomersPossess a results-oriented, can do attitude with the ability to work with minimal supervisionConducts themselves as a leader, visionary, and product expert in regards to the specific project at hand*Responsibilities:*Conduct calls with various internal departments to identify project scope, requirements, automation possibilities and utility requirements/enhancementsMaintains communication with project stakeholders and provides routine project updatesSets accurate expectations and deadlines for projects with Project StakeholdersCreates project plans based on scope and customer needsCreates documentation based on project requirementsSetup, conduct and provide results for testing scenarios in line with project requirementsResponsible for Pilot sites including documentation review, training, and documentation/escalation of issuesEnsures proper handoff of project requirements and knowledge to the assigned PM for rollout and billingAssist Technicians with prerequisites and ensures the customer and the technicians fully understand the project scope and Implementation processMonitors projects and updates documentation or alters processes as needed to meet customer expectationsServes as a point of escalation for resources and escalates issues when necessaryManages assigned projects from start to finish with little supervisionProvide project history and archival of past projects for future reference*Willing to travel up to 10% Job:** **Consulting Organization:** **Oracle Title:** *TASC Design Consultant - Opera PMS / OXI Location:** *United States Requisition ID:** *170005VS* .
• Location: Rochester
• Post ID: 24804508 rochester