Posted: Sunday, July 2, 2017 7:41 PM
Broadstone, a full-service real estate company that serves as the sponsor of two private real estate offerings and manages commercial and residential properties across 37 states, is seeking a System Administrator to support the property management and accounting software packages as well as other IT systems utilized by Broadstone and Broadtree Home Rentals. These are MRI Commercial Property Management Software and Yardi Voyager Residential property management software, respectively. Working closely with internal team members, external system support, and third party application vendors, the System Administrator will configure, troubleshoot, update, test, and enhance the software tools necessary to effectively streamline the property and financial management aspects of the commercial and residential real estate lifecycles and support the growth of both portfolios. The System Administrator will also be responsible for training, coaching and supporting internal system users and may, in time, implement and support other software used by the organization. The ideal candidate will have implemented and been responsible for the configuration, administration and management of property management and/or accounting software and other IT systems, have experience in troubleshooting system challenges, and have exposure to general IT and system administration duties. This position can be based in either Rocehster, NY or Atlanta, GA. Essential Job Duties and Responsibilities: Manage the relationships between external system support, other third-party application vendors and Broadstone Partner with team members and with external support to most effectively configure, maintain and enhance the system. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regards to configuration, process, workflow and reporting Configure and manage system security, including creating and maintaining user roles and profiles, security permissions, and access settings Create, modify and document workflows to update fields and create tasks. Routinely inspect data to ensure workflows are working properly Troubleshoot system and data problems and work with external support on solutions when issues cannot be resolved in house Provide day-to-day end-user support on start-up, basic and advanced use of the system and assist users with proactive best practices to enhance and increase their knowledge and effectiveness Manage data integrity by working with the team to ensure data is accurately entered and updated Migrate data between a multitude of systems (imports, exports) Train new and existing users and track common user errors to identify additional training needs Create and maintain user documentation, policies, procedures and training materials Develop and maintain up-to-date standard and frequently used reports and create ad hoc and custom reports and dashboards in response to business needs (write SQL queries as needed) Identify and coordinate integrations between other applications and systems Configure and set up real estate entities after acquisition Assist with chart of account creation and maintenance Work with the extremal support on the implementation of system updates and upgrades Research and test new features, tools and modules; present opportunities for improvement to management Support month-, quarter-, and year-end processes and reporting needs Oversee the installation and ongoing maintenance of additional related tools and third-party applications Assist with due diligence tasks, special projects and process improvement initiatives Partner with business leaders to resolve technical issues, create new reporting tools, and develop more efficient workflows Work with users to identify training needs and provide one-on-one support in person or over the web Assist with some general IT-related tasks, such as monitoring assets and ordering and installing hardware and software Other duties as required Skills and Qualifications: Excellent technical, research, analytical and creative problem solving skills with a passion and propensity for troubleshooting technical challenges Strong data management and system administration skills with the ability to create profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards, tasks and events Able to grasp new concepts quickly and adapt processes and techniques to meet business needs Strong organizational, planning, time management and project management skills with the ability to manage multiple projects and tasks in a fast-paced and changing environment Able to successfully prioritize, handle frequent changes effectively and professionally and follow through on issues in a timely manner Effective decision-making skills and an ability to perform under deadline pressure Excellent verbal and written communication and presentation skills with both technical and non-technical audiences Able to work independently and to collaborate with team members to meet and exceed goals Solid work ethic and professional, proactive and positive approach to work Strong attention to detail with a focus on quality and accuracy General knowledge of property management and accounting concepts Intermediate to advanced Proficiency in Microsoft Office Excel, Word, Outlook and PowerPoint Familiarity with Systems Development Life Cycle (SDLC) or Agile a plus Familiarity with SOX internal controls and/or experience working with a public reporting company a plus Education and Experience: Bachelor's degree with a degree in computer science or a related field preferred 2+ years of experience working in software support and system administration Experience working with residential or commercial property management and/or accounting software packages Experience working with Yardi property management tools strongly preferred (particularly Yardi Voyager); Yardi certification and/or training also preferred Experience working with MRI property management tools strongly preferred; MRI certification and/or training also preferred Experience in database management; analytical report writing and queries; SQL Server/Crystal Reports a plus Experience with technical writing and training including the design, development and delivery of user documentation and training materials Experience working with sandbox and production environments to stage the implementation of system functionality or process changes Physical Requirements: Work is performed in a standard office environment Subject to standing, walking, sitting, bending, reaching, and kneeling and lifting of up to 25 lbs. The above description is not intended to define, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the functions of this position.
• Location: Rochester
• Post ID: 27772773 rochester