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Posted: Thursday, March 9, 2017 8:53 AM

Job Description:/h3:
Job Responsibilities:
: Responsible for providing the first:line of post:sales telephone technical support of hardware, systems, sub:systems and/or applications for customers and/or employees.
: Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
: Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
: Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
: Typically provides technical support for internal and external customers.
: Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
: High School Diploma or GED required.
: Previous computer technical support experience required.
: A+, MCP, Dell or other industry identified certifications are preferred.
: Previous Windows 7 experience necessary.
: Office 2010 preferred.
: Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
: The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
Required Skills
:Advanced Web


• Location: Rochester

• Post ID: 23951700 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017