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Posted: Thursday, March 9, 2017 8:53 AM

Job Description:/h3:
Job Responsibilities:
: Responsible for providing the first:line of post:sales telephone technical support of hardware, systems, sub:systems and/or applications for customers and/or employees.
: Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
: Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
: Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
: Typically provides technical support for internal and external customers.
: Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
: High School Diploma or GED required.
: Previous computer technical support experience required.
: A+, MCP, Dell or other industry identified certifications are preferred.
: Previous Windows 7 experience necessary.
: Office 2010 preferred.
: Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
: The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
Required Skills
:
Listening,Experienced
:Advanced Web
Technologies,Conceptual
:Industry
Knowledge,Experienced

Source: https://www.tiptopjob.com/jobs/64321629_job.asp?source=backpage


• Location: Rochester

• Post ID: 23951700 rochester
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