Posted: Wednesday, February 7, 2018 4:52 PM
CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
The Mgr, Base Management is a seasoned industry professional with significant customer:facing client services experience. The position is focused on aligning and positioning the Client Support Manager team to drive the optimal revenue and client experience.
Job Description 13;
Knowledge, Skills or Abilities
:Experience in a telecommunications customer:facing environment supporting telecommunication customers.
:Ability to manage programs and people across multiple channels and sales teams.
:Ability to influence senior levels of organization.
:Excellent communication skills.
:Ability to identify common needs and issues across the organization.
:Drive consistency throughout day:to:day operations: standards, tools, best practices, process knowledge and communication.
:Escalation assistance and situation management to drive for internal and external issue resolution coordinating across sales, service delivery, billing and service management.
:Ensure CSM team partners closely with AD/SE teams in order to grow revenue and provide superior customer experience.
:Ensure coordination and cross alignment with Client Support Management across the sales organization.
:Ensure positive on:boarding experience for new hires (tools, training, resources, etc) and drive optimal ramp time to full productivity.
:Implement best practice and solutions to channels business and customer needs.
:Manages resource allocation to ensure assigned account bases allow appropriate sales and client support.
:Oversight of Key Performance Indicators such as revenue, revenue retention, sales, quoting, client survey feedback. 13;
High School Diploma or GED and 6 years of relevant job experience with similar essential duties.
Preferred Education, Skills and Experience
:Experience: 7+ yrs
:Education Level: Bachelors Degree
:Field Of Study: Business
:Attention to detail with good organizational capabilities.
:Ability to prioritize with good time management skills. 13;
Alternate Location: US:New York:Rochester
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
• Location: Rochester
• Post ID: 35685642 rochester