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Posted: Tuesday, October 3, 2017 9:11 PM

Job DescriptionThe following is a breakdown of roles, responsibilities, and expectations for the Innovative Solutions IT Support Analyst position. Major ResponsibilitiesThe IT Support Analyst is able to provide support for customers. This includes: Install, troubleshoot, and support all devices and software attached to a customers network infrastructure Provide on-site (at customer location) assistance to end users, which can include: consulting on, implementing, and supporting all things computer-related Complete preventative maintenance on all network related equipment installed on-site Work with clients to resolve IT-related issues as they arise Proactively plan for customers future IT needs Maintain client security through setup and removal of user IT access Support the development and implementation of new projects and installations for customers Escalate issues that are outside the scope of their technical aptitude The IT Support Analyst is also responsible for the following duties that add overall value to the organization: Consistent positive customer interaction to grow relationships and customer satisfaction Maintain and update billing log on internal systems Compile, maintain, and verify network documentation Accurately document, track, and report all network related incidents and end user support issues Ensure daily logs are kept for tracking anti-virus, backup, and Windows Server Update Service statuses Provide mentorship to PC Technicians and Desktop Support Agents to aid in knowledge sharing across the Infrastructure teams CompetenciesMust have: 1-3 years relevant industry experience Technical Degree (two or four year), unless equivalent industry experiencePreferred, but not necessary: A+ Certification Net+ CertificationCompany DescriptionWhat Innovative Solutions Expects From You1. Be open to communication and collaboration2. Creative and innovative thinking3. Take the reins of your development4. Customers are of top priority5. Be a team playerWhat You Can Expect from Innovative Solutions1. Incredible and dynamic people2. Transparency and trust3. Strong leadership team4. Great work atmosphere5. A collaborative team environment

Source: http://www.juju.com/jad/00000000dbzkov?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc9f25c7906d5995edc648cbd19b0bb79593c6c064dabf88f8


• Location: Rochester

• Post ID: 31780222 rochester
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