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Posted: Thursday, May 11, 2017 6:22 PM

We are looking for an IT Coordinator who will maintain our technology equipment on a regular basis. You will be responsible for ensuring that all computers within the company work efficiently and effectively, enabling students and employees to work without issues. One of your main duties as an IT Coordinator is to troubleshoot lab computers issues that arise during usage and to find a permanent solution to prevent future similar errors. Additionally, you will be responsible to make sure campus wifi, VOIP, network computers, printers, iPads, and media rooms are working in an optimum condition. Responsibilities Check iLab computers to ensure optimum performance for student use. Check every two weeks all EF iPads to ensure approved apps are installed and functioning correctly, this also includes verifying if restrictions are enabled and if there are any iCloud issues. Ensure all media rooms (Projector, Sound, PC performance) are working at optimum conditions for teachers? lectures and assist teachers with any IT issues. Open services ticket request with higher level support for any IT related issues. Ensure all network printers are functioning correctly and order supplies as needed. Also, you must be able to call support and troubleshoot over the phone if necessary. Learn the EF identification system to help troubleshoot identification printer issues and student allocations. Ensure identifications are perfectly working before student?s registration. Ensure campus emergency information is printed on the back side of all new IDs. Maintain an up-to-date inventory of all IT?s equipment and RMA devices. Create Dell support request for hardware issues (bad hard drive, motherboard, power, etc?). Assist will all new computer setups (make sure there are enough ports available and they are configured correctly). Assist the network and system admin team in case of an emergency during any outages. Check wifi services throughout the campus for any dead/weak signal on a monthly basis. Troubleshoot basic hardware/software issues for Windows 2007 and Windows 10. Learn how to re-image a PC and image all labs computers twice a year. Assist students with wifi connectivity issues on their phones, laptop, or iPad devices. Assist with special projects and help IT Manager with monthly task as needed. Requirements Ability to work independently and follow instructions. Must be able to troubleshoot hardware and software issue (Win 7/10). Basic knowledge of Microsoft office suite. Basic knowledge of networking (must know what is an Ethernet cable, patch panel, switch, router, access point, etc?) Basic knowledge troubleshooting printer issues. Basic Knowledge of VOIP (Microsoft Lync). About EF Education First We?re 43,500 small. We?re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities?and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out to learn more about our amazing team, products, and customers.

• Location: Brighton, Rochester

• Post ID: 25243968 rochester
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