Posted: Tuesday, January 2, 2018 5:59 AM
Requisition ID: 17026986Primary Location:United States-New York-WebsterVitrual/Work from Home:NoCategory:Service Delivery Client Network Services Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the US healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com . If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Must be open to a flexible schedule as call center hours are 24 x 7 x 365 and on-call rotation. The successful incumbent's primary focus is desktop support (hardware and software) and helpdesk, as well as performing a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, maintain/repair and computer operations assignments. Update supervisor on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support. JOB RESPONSIBILITIES, INCLUDE BY NOT LIMITED TO: * Provide technical support in the use of personal computer hardware, software, telephony and networking * Sets up and configures desktop computers, peripherals and accounts assigning security level. * Configuring PC and Server hardware * Perform hardware/software installations. * Tests and debugs programs. * Troubleshoots, diagnose problems, implements corrective action procedures and/or escalates to other technical resources as appropriate. * Experience with Networking monitoring tools and software * Serves as technical resource to Networking department. * Administers user accounts. * Researches and recommends system equipment upgrades. * Sets up and submits production jobs and edits and debugs computer output * Troubleshoots, repairs and maintenance for computer equipment (eg laptops, disk drives, facsimile, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems. * Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems. * May perform routine security checks on the system. * Advanced knowledge and understanding of Windows desktop and Server operating systems, Active Directory and Linux. * Experience with Backup solutions and Data Replication for Windows and Linux environments. * Can work independently or in a team environment. * Participate in technical projects as assigned by management QUALIFICATIONS: High School diploma or General Education Degree (GED). Certifications and/or degree in IT desired, but not required. Two (2 ) plus years of relevant experience with computers and customer service in a technological environment. Knowledge of a variety of hardware, software and Windows OS. (Windows 7 and 10 a plus). Working knowledge of Active Directory Knowledge of LAN/WAN architectures and network operating systems Working knowledge of data and voice telecommunications in order to assist associates in this area. Good communications skills (interpersonal, verbal and written) required to interface with managers and staff at all levels within the organization and to deal with vendors of delivery services. Excellent problem solving and organizational skills. Must be currently eligible to work for any employer in the United States Must consent to and successfully clear required pre-employment screenings (ie, background and substance abuse) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the ""Submit"" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .Travel:Yes, 25 % of the TimeJob Type:ExperiencedOrganization:Conduent Corporate Company Description:Advancing the EverydayFrom managing transit systems to promoting new ways to access healthcare, we play a role in the daily lives of people across the globe.Conduent is more than just the world's largest business process services company. We're changing the way businesses and governments interact with their citizens, customers and employees, every single day.At Conduent, you'll find unique opportunities to work for some of the world's biggest brands: accelerating employee training and career development for Hertz, ensuring customers enjoy more quality time on the open ocean with Royal Caribbean, unlocking efficiencies through digital transformation with Procter & Gamble. Thanks to our many talented employees, we're modernizing the constituent experience-and moving the world forward.
• Location: Rochester
• Post ID: 34832477 rochester