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Posted: Monday, January 1, 2018 10:35 PM

Job Description TITLE: Deskside Support Engineer I Job Type : Full Time Location : Pittsford, NY At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. Were not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the worlds best brands! Career Description/Summary: Must be personable & professional, with good communication skills as this person will be working with call center agents, hierarchy, management, and account executives often. Must also be customer-facing on the phone & in person. Must be organized and methodical in daily activities & in problem-resolution. Please send your resumes to Arika Aerts at: What we are looking for: Deskside Setup/Support Setup and maintain several hundred local and remote agent computers (Windows 7, Mac OSX 10.6-9, Mac OSX Server 10.6-9) - hardware, software, break / fix Keep PC/iMac hardware/software current as new updates are released & approved by customer Responsible for testing image/software updates before applied Image creation / management Use tools to ensure all systems have proper upgrades and security settings/antivirus in place Report hardware issues for service/repair Monitor usage of resources & report abuse by employees (going to Facebook, Twitter, etc) Setup and maintain training room hardware/software Troubleshoot general desktop issues for agents & hierarchy Maintain and utilize IT Ticket System Laptop Support Hierarchy Staff Provide standard end-user support for Windows and Macintosh Laptops Software/image updates installed as needed Telephony Assist with telephone logons Configure VOIP phones Assist with troubleshooting for phone connectivity General telephone support and assistance Other Maintain asset room (where spare hardware is stored) Submit tickets using CNX and client ticketing databases to advise of system issues / failures and work through resolution Provide on-call support if needed Education Required: High school diploma 2 years general, basic IT support experience What we offer: Concentrix provides our associates with: Career Pathing and Advancement Opportunities Competitive salary Monthly performance incentives Health insurance (Eligibility requirements must be met) The Company: Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes.For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy


• Location: Rochester

• Post ID: 34825547 rochester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018