Posted: Saturday, December 23, 2017 1:32 AM
CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you're looking to join a company that celebrates diversity and creativity, with industry:leading benefits and commitment to employee advancement. We're committed to bringing great talent to our team to help us change the world. One network connection at a time.
Job Summary 13;
We are in the process of filling open positions for the combined company following CenturyLinks acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.
Job Description 13;
The (Client Service Manager) is a key member of the sales team, contributing to the delivery of the sectors sales targets and business objective as the primary face to the customer for account stewardship ensuring a positive customer experience and leading to increased customer retention and revenue growth.
:Ultimate customer advocate, single point of contact throughout customer lifecycle
:Implement cross:sell and up:sell initiatives increasing overall total customer spend within embedded named customer accounts.
:Develop and manage customer relationships to retain existing revenue inclusive of primary contract renewal responsibility.
:Main sales contact to the customer for situations involving AD transition or open territory coverage.
:Meet with customer ongoing and re:confirm mutual expectations of business governance activities sales and commercial inquiries and general issues related to the stewardship of the account.
:Prepare and issue quote(s) and proposals on named account base.
:Perform comprehensive monthly and quarterly customer strategic business reviews and develop improvement plans focused on:
:open order status
:Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary.
:Assist operations with the management and development of customer relationships with Operations so that processes and interface arrangements are understood between the two companies.
:Facilitate/initiate service inventory integrity.
:Ensure that the contracted services are provided to the agreed SLAs.
:Field and ensure execution of MACD activities.
:Initiate/Coordinate RFO on behalf of customer and once delivered ensure customer understanding.
:Expedite customer:impacting processes by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
:Maintain customer record, including account history.
:Build and maintain excellent Ecosystem relationships.
:Usage analysis of specific products and determine if there is potential for up:sell.
:Provide sales funnel management for upsell of named CSM accounts.
:Provide RFP support for upsell and retention of named CSM accounts.
:Provide support to billing/financial services to ensure contracted payme
• Location: Rochester
• Post ID: 33821687 rochester