Posted: Thursday, January 4, 2018 5:43 AM
Job Description Purpose of Position The Sales & Branch Administrative Support role is responsible for supporting the efforts of the Branch and specifically the Sales Team. The position will provide administrative and sales support as requested by the Branch. The day-to-day responsibilities will vary from Branch-to-Branch as needs change. Responsibility Provide administrative support to the Branch General Manager and the Sales Team. Answer phones. Demonstrate a high level of customer care while maintaining a friendly and professional approach. Update customer data in the CRM to include all necessary billing, purchase order, invoice and contact information. Update comments area of CRM to include all correspondence and discussions with all parties to create history. Monitor upcoming deadlines and update project statuses at the direction of the Branch General Manager or the Sales Team. Accurate and timely data entry, filing and processing of verbal and written information. Forward information to other parties. Shall become accustomed to all office procedures regarding orders, sales, AP, AR, contracts, reports, equipment logs, etc. Anticipates requests and learns how best to support the Sales Team under certain conditions. Monitor office supplies and replenish. Balance-out Parts cash box, petty cash and prepare Branch deposits as required. Support the Customer at the direction of the Sales Team. Perform tasks ethically and professionally. Shall assist in developing and mailing correspondence, answering telephones, retrieving voicemail, read email and filing. Will assist in coordinating Territory Sales Managers (TSMs) attendance at trade shows and other marketing events as directed. Assists in preparing custom sales marketing literature and quotations for customers. Mail materials to customers as needed. Builds strong relationships with customers by responding to their inquiries or addressing sales related concerns about service, delivery, billing, etc. Handle difficult situations with tact and diplomacy and escalate unresolved issues immediately to the TSM, Sales and Rental Coordinator or Branch General Manager. Maintains a high level of discretion and confidentiality when dealing with customer lists, price lists and other documents reasonably assumed to be of a proprietary nature. Practice ethical and professional standards when performing sales related duties at branch. Participate in online training as needed. Participate in goal setting and performance meetings as needed. Ensure a clean, organized and safe work environment. Care for company issued equipment such as office equipment, computers and other job resources. Other duties as assigned. Experience, Education, Skills and Knowledge Two to four years’ experience in Customer Service role serving internal and external customers. Experience in industrial, construction or heavy equipment is helpful. Able to work under time sensitive conditions, prioritize multiple ongoing projects and manage stress. Effective time management skills, multi-tasking ability, attention to details and accuracy. Must have excellent writing, reading, proofreading and comprehension skills. Professional communication skills. Ability to use software applications such as Microsoft Office and Internet functions. Work flexible hours as well as work in various demanding environmental conditions. Willing to cross train as needed. Company Description For nearly 40 years, Five Star Equipment has been a leading John Deere Construction and Forestry Dealer. We sell, rent and service high-quality equipment including leading brands such as John Deere, Hitachi, Bomag and Fecon – just to name a few. We have eight full-service locations across PA and NY staffed by our knowledgeable team experts. Our Vision To be the leading dealer in the Markets we serve and our customer’s first choice for their equipment needs. Our Mission At Five Star Equipment, we power our customers' success through our dedicated and knowledgeable team, our quality products and our focus on customer service. Our Values Customer Focus We succeed through long-term partnerships with satisfied customers. Integrity We are honest, respectful and fair in dealing with customers, employees and suppliers. Accountability We deliver on our commitments and are accountable for our actions and results. Teamwork Our competitive advantage is our team and we achieve more by working together towards common goals. Excellence We drive and embrace change and are committed to improving every day. Job offers very Competitive Wages plus EXCELLENT Benefits, Vacation Time and a 401k Match just to name a few.
• Location: Rochester
• Post ID: 34891497 rochester