Posted: Thursday, May 11, 2017 3:50 AM
EOS USA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell (MA) with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Somerset (KY) and Sacramento (CA). In total, EOS USA employs over 1200 employees across North America. EOS USA is a division of the EOS Group, one of Europes largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry. As a Collection Specialist, you will actively work to maximize collection of past due balances on behalf of our clients. This includes follow up calls on established repayment agreements and skip:tracing research to obtain the consumers current location and contact information. Initiate contact with consumers via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolutionEffectively communicating with consumers to obtain full payment of debt or establish acceptable payment arrangementsMeet or exceed daily, weekly and monthly performance objectives.Resolve disputesEscalate accounts for resolution when warrantedPerforming skip:tracing efforts to obtain current location informationAdhering to quality standards and ensuring compliance with the applicable laws and regulations that govern third party collectionsCollector, Bad Debt, Revenue Cycle, Skip Tracing, Call Center, Early Out We offer:Hours: 40 hours per weekCompetitive base payPaid TrainingPaid time offPaid holidaysCompany match 401K planComprehensive medical/dental planPrevious Collections or Call Center experienceHighly detail oriented, organized, and able to multitaskExcellent communication and negotiation skillsProficient computer skillsAbility to navigate through internet resources available to locate consumers technologiesHigh School Diploma or equivalency, college degree a plusStable work historyExcellent listening skillsExcellent verbal and written communication skillsAbility to handle challenging situations calmly and professionallyEOS USA is committed to creating a diverse environment and is proud to be an equal:opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.
• Location: Rochester
• Post ID: 25165048 rochester